FAQs

One Stop Stone Shop

Countertops | Cladding | Flooring

Frequently asked questions

Order

How do I place a order at buildFloor


Ordering at www.buildfloor.in is easy. Just write us at care@buildfloor.in or fill form. Once you have successfully filled the form, we shall be getting in touch with you within 24 hours for further assistance.




How do I know that my order is confirmed.


Upon placing an order and complete payment receipt, we shall confirm your order through Email.




Can I place stone order (Flooring / Countertops) order through this website.


Order through website is not feasible because stone order requries lot of site details. Hence, we place order on consultation. However, we are trying to figure out way to put it online and shall be launching this feature soon. We will keep you posted here.




Which payment modes are available.


  • Paytm
  • Bank transfer




What is the Minimum  Order Quantity


  • Minimum Order Quantity (MOQ) is dependent on product. it is mentioned in product category page




How do i get prices.


Stone product prices is dependent on multiple parameters like quantity, location etc. So, please reach out to us through our form on the website or drop us an email at care@buildfloor.in. We shall be getting in touch with you for further assistance.




Do I have to create an account to place an order at buildFloor.


No, you do not need to create account. Ordering at www.buildfloor.in is easy. Just write us at care@buildfloor.in or fill form. Once you have successfully filled the form, we shall be getting in touch with you for further assistance.





Shipping

Shipping and Delivery timelines.


We provide Worldwide shipping and Delivery. The delivery timelines depend upon the location. In general, the delivery usually takes 1-2 weeks within India. Further timelines can be communicated via email based on the order placed.




Can I ship the products to an address that is different from my billing address.


Yes we can.





Product & Installation

What is the buildFloor Quality Promise?


At buildFloor, we do extensive research so you don’t have to. We follow our proprietary standards in all our formulations. This stipulates adherence to the following best practices.




Do you provide Installation also.


Yes, we do installation along with material supply. We take end to end responsibility but this facility is currently available in below six cities: 1. Bangalore 2. NCR 3. Mumbai 4. Chennai 5. Hyderabad 6. Pune




Do you also install furniture.


No, we can only do stone installation




Is there any quality promise.


We do extensive quality check before disptaching materials so there is rarely any defect on deleivered materials. Still if we find any defect on material on site, we replace it free of cost.





Cancellation & Returns

How can I cancel my order


Please write us a mail on care@buildfloor.in.




In case of defective/damaged products, do you have an option of return or refund or exchange.


Yes, we do. If product is found defective or damaged at site, we will replace it free of cost.





Address

402, OMBR Layout, Bangalore, Karnataka, India
care@buildfloor.in

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